+ What is Acrylic Glass?

Acrylic Glass Prints are developed on archival Fuji Crystal DP II photo paper, silicone-sealed under 1” thick acrylic glass, and stand stably on any flat surface, without the need of additional support or hardware. An opaque white backing is placed behind the photo to minimize light, while the crystal clear glass enhances color and guarantees extreme depth that pops to provide a stunning three-dimensional effect. Precise details can even be seen through the block's transparent sides, making the photo visible from all angles. Each design was created from photos of original handmade embroidery and truly brings the scene to life.

These prints make a great way to showcase your favorite art or gift to a friend!

+ Do you take embroidery commissions?

I'm not actively taking embroidery hoop commissions at this time. However, there are many pieces I want to do and if your commision lines up with an interest of mine, I would be happy to make it one of my next projects. Please Contact Me so we can discuss your request further. ^‿^

+ Can I claim an embroidery piece before it's finished?

Yes, absolutely! To claim a piece that is still a work in progress I require a deposit (price negotiable). A payment plan will need to be worked out at the time of your deposit, and your order must be paid in full before your item can be shipped out. If you're interested in claiming a current work in progress or want to discuss pricing, please Contact Me.

+ Do you offer payment plans?

Yes, I have multiple payment plan options available to help make my one of a kind embroidery pieces affordable for everyone! In my shop you'll see that Afterpay is enabled on all products, which will allow you to receive your item immediately and break your purchase into 4 separate payments with zero interest.

If you'd like a more custom payment plan (or if Afterpay is not an option for you), I would be happy to break your purchase up into whatever bi-weekly or monthly payment works with your budget. I understand my art is a luxury item, but I want to ensure that it's still affordable to everyone regardless of the total cost. So if you're willing to wait to receive your item, I'm more than willing to create a payment plan works for you!

For custom payment plans I will hold onto your item and mark it as sold in my shop while you work on completing payments. Shipping costs will be applied to the order with your final payment, and your item will be shipped out as soon as the order is fully paid. Please Contact Me for any custom payment plan requests.

+ Do you ship internationally?

Yes, shipping is available for the United States and most international countries, with the exception being countries located in the EU. Unfortunately the EU is excluded due to the new General Product Safety Regulation rules (..so sorry to my EU customers!). Shipping times and costs will vary, and print orders may be blind drop shipped to allow for more affordable postage in select countries. If you're located outside of the EU and do not see your country at checkout, please Contact Me to get your country added!

+ How does your shipping work? Will I be able to track my package?

Once your order is received, the production time is 5 to 7 business days depending on the product(s), and shipping would be an additional 5 to 6 days on top of that for all orders placed within the USA (shipping times for international orders will vary). You will receive a tracking number via email as soon as your order ships, and you can expect your items to arrive within 2-3 weeks or sooner!

+ Does your shipping include insurance?

Yes, each order automatically comes with $150 insurance to ensure that your art arrives safely! Shipping for original handmade embroidery pieces come with the following additional options:

Insurance of up to $900 can be provided at no cost. Requests must be made prior to purchasing and you must specify the amount of insurance you would like to receive. Additional shipping charges may apply if package is being shipped internationally. In this event, a quote for any additional international insurance costs will be provided to you prior to completing your purchase.

Insurance over $900 can be provided upon request. Requests must be made prior to purchasing and additional shipping and insurance costs will apply for both domestic and international shipments. After you specify the amount of insurance you would like to receive, a quote for additional shipping and insurance costs will be provided to you prior to completing your purchase.

Please Contact Me before placing your order to make your request.

+ Is it possible to expedite my order?

If you’re really in a rush to get your item(s), please Contact Me before placing your order and I will see if I can expedite the process.

+ What are your policies for Returns, exchanges, and cancellations?

I gladly accept returns, exchanges, and cancellations for most orders placed within the USA. For returns and exchanges you’ll need to Contact Me within 7 days of your delivery. All returns and exchanges must be returned within 30 days of delivery and in their original packaging with protective cases and packing protecting the surface of the artwork. Buyer will be responsible for return/exchange shipping costs, and if the item is not returned in original condition buyer will also be responsible for any loss in value. Returns and exchanges cannot be given to any international orders at this time.

Given the delicate nature of the materials used, I do not accept returns on any one of a kind embroidery pieces once they have been shipped out.

If you receive a damaged product, please Contact Me within 24 hours. Save the box and all the packaging material, as I must have all of these items in order to process a claim and provide a refund. Unfortunately, if the packaging materials are thrown out, I am unable to process a claim and a refund cannot be given. Please Note: International orders may not be eligible for refunds. If your order was placed outside of the USA and arrived damaged, please reach out immediately and I will see what I can do for you.

To cancel your order, please Contact Me within 24 hours of purchasing. After 24 hours I cannot guarantee cancellation of your order. Custom payment plans, custom embroidery line art, PDF pattern downloads, Members Only/digital content, and downpayments that have already been paid are not eligible for cancellation or refund. Additional line art drawing hours must be paid in full before you receive your art. If you have not completed a payment or replied to requests within 30 days of your last payment your item will be relisted for sale.